Website not converting? Try this before you redesign
When I ask potential clients ‘why do you feel you need a new website?’ one of the common things I often hear is:
My website is not converting.
My website is not making sales.
My website gets no enquiries.
When your website isn’t generating the leads, clients or income you hoped for, it’s very natural to assume something must be wrong with the website itself – the design, the copy, the layout, the way it looks or feels.
And sometimes that is part of the picture.
But for many businesses with an existing website, when I hear this, I like to take a closer look before recommending a full rebrand or redesign.
Because, more often than not, the issue isn’t the website at all.
The bigger issue is that very few people are actually finding the website to begin with.
A website can’t convert visitors it doesn’t have.
And without visitors, even the most beautiful, well-written site will feel like it isn’t working.
In many cases, the real issue is discoverability: your business isn’t being shown to the right people, in the right places, at the right time.
So if your website is not converting right now, before you pour time and money into a redesign, rewrite all your copy, or start questioning what you offer, it’s worth pausing and asking one simple question:
Is anyone finding my website?
Once you have real data, you can make an informed decision about what actually needs improving – instead of guessing or investing your time and money into things that don’t actually need fixing.
Let’s walk through how to figure that out.
Table of Contents
1. Check how many people are actually coming to your website (and from where)
There are a number of different tools you can use to look at your website traffic. Personally, my favourite place to start – especially when you’re trying to understand discoverability – is Google Search Console.
It’s one of the easiest analytics tools to get your head around, and it gives you some of the most useful data for understanding how people are (or aren’t) finding your site in search.
With Google Search Console, you can see:
how many people are seeing your website in search
what they’re typing in to find you
which pages Google is showing
how many people are clicking through
This is where I’d recommend you start. It gives you a true snapshot of whether your website is being shown to people at all – before you start changing anything.
I’ve created a beginner-friendly tutorial that walks you through how to check your site’s ranking and search data inside Google Search Console, so you can follow along step by step.
2. Work out whether you have a discoverability problem or a conversion problem
Once you’re inside Google Search Console, you’ll see two numbers that matter most:
Impressions – how often your website appears in search (purple numbers)
Clicks – how often someone actually clicks through to your site (blue numbers)
Here’s how to interpret these numbers:
Low impressions
If your website has very low impressions, it means Google is barely showing your site to anyone at all. In this case, your website isn’t failing – it’s simply not showing up in search or being recommended to people in AI. That’s a discoverability problem.
Lots of impressions but few clicks
If your website has lots of impressions but very few clicks, it usually means Google is showing your site, but possibly for the wrong search terms or to the wrong people. It can also mean that your page titles and descriptions aren’t matching what people are actually looking for. This is still a discoverability issue, just at a more specific level.
Decent impressions and clicks
If your website has decent impressions and clicks, but people aren’t getting in touch, then you may be dealing with a conversion issue – things like unclear messaging, confusing layouts or not enough trust-building on the page.
This is why data matters so much.
Without it, everything feels like a website problem.
With it, you can see exactly where the gap is.
And in many cases, what small businesses often discover here is surprisingly relieving:
their website isn’t broken – it just hasn’t been given enough chances to be found yet.
3. Bringing in more of the right kind of traffic
After completing step 2, if the data has shown that you need to work on your discoverability, this is where you want to explore how to bring more of the right kind of traffic to your website.
There are many ways to bring people to your website:
social media
guest blogging and networking
paid ads and directories
referrals
email marketing
search engine optimisation (SEO)
All of these can work. But they behave very differently.
For example, social media and ads tend to create short bursts of attention. When you stop posting or paying, the traffic stops too.
Personally, I’m a big advocate for SEO as I’ve seen profound results for both myself and my client’s businesses.
You see, SEO works differently from other marketing strategies.
SEO helps your website appear when someone is actively looking for what you offer – whether that’s today, next month, or next year. It compounds quietly over time and continues working even when you’re not online.
For many business owners, this feels far more sustainable than constantly creating content for platforms that move on quickly.
This is why I often recommend SEO as a calm, long-term approach to being found – especially if you want your marketing to feel less frantic and more supportive of real life.
If you’re curious about learning SEO in a gentle, non-technical way, this is the approach I teach inside my Calm Marketing Collection, which focuses on creating content that gets found without burning you out.
4. Make it easy for AI to recommend you
More and more, instead of opening Google and scrolling through links, people are asking AI tools for recommendations.
When someone asks AI to recommend a business, it doesn’t guess or give random answers.
It looks at information from across the web – including websites, blog posts, client reviews and how a business is described elsewhere – to decide which businesses feel most relevant and trustworthy.
When your website is clear about what you do, who you help and where you’re based, it becomes much easier for AI tools to recognise your work and confidently recommend you to the right people.
AI tools are still learning how to understand small businesses, which makes it a particularly good time to get your foundations in place – helping your business be clearly seen early on in this new way of searching and giving you a head start while many businesses are still focused elsewhere.
I’ve put together my AI Visibility Guidebook for small businesses who want to understand this shift without getting overwhelmed. It walks through 10 simple changes you can make to your website to help AI recognise, understand and recommend your business.
5. Strengthen trust and credibility signals across your site
Search engines and AI tools don’t just look for relevant content – they look for signs that a business is real, established and safe to recommend. In many ways, they’re trying to answer the same question your potential clients are:
Can I trust this business?
When your website clearly shows who you are, what you do, and the people you’ve already helped, it becomes much easier for both visitors and search engines to feel confident pointing others your way.
This is why things like:
genuine testimonials and reviews
A clear About page that talks to your experience, qualifications and results you get for clients
Case studies or portfolio projects showcasing your work
links from relevant directories, organisations or publications
matter so much.
This is one of the powerful overlaps between discoverability and conversion. Because the more trust your site communicates, the easier it is for:
Search tools to recommend you (discoverability)
People to choose you (conversions)
If this is something you want to start improving, here are a few simple places to begin:
Add at least one short, genuine testimonial to one of your main service pages so visitors (and search tools) can see who you’ve already helped.
Make sure your About page clearly shows your experience and qualifications
Check whether you’re listed in any relevant directories, community groups, or professional networks, add one or two aligned listings if not.
If your website isn’t converting, it doesn’t necessarily mean it’s failing and it definitely doesn’t mean you have to rip everything down and start again.
It’s worth pausing before assuming something is wrong with the design, the copy, or your offering.
Often, the issue is much simpler than that.
Your website might be doing exactly what it’s meant to do – it just needs more eyes on it.
Needing support to build discoverability in a calm, sustainable way?
This is exactly what I created the Calm Marketing Collection for.
It’s a set of practical SEO and visibility guides to help you:
understand how people are finding your website
create content that gets discovered over time
reduce reliance on social media
and build a steady flow of the right visitors
All without the overwhelm or pressure of being online all the time.
Frequently asked questions when your website is not converting
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The first step is making sure the right people are actually finding your site.
Many websites don’t get enquiries because they aren’t being shown to enough of the right people in search or in AI recommendations. Once you have steady traffic coming in, things like clear messaging, trust signals and page structure can start to do their job.
More enquiries usually come from a combination of:
being easier to find
being clearer about what you offer
helping people feel safe to get in touch
That’s why focusing on discoverability and trust together is so powerful.
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In most cases, it’s because search engines and AI tools haven’t yet worked out who your website is for.
If your pages are vague, broad or missing key details (like who you help, what you do, or where you’re based), your site has very little context to be shown or recommended.
This just means your website needs clearer signals so it can be introduced to the right people at the right time.
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Conversion starts with being clear and building trust.
When someone lands on your website, they’re subconsciously asking:
Is this for me?
Do I understand what this business offers?
Do I feel safe to reach out?
Simple things like clear headlines, well-written service pages, genuine testimonials and an About page makes a huge difference.
But none of this can work until people are actually arriving on your site in the first place. That’s why it’s so important to look at your data – using tools like Google Analytics and Google Search Console – to understand how much traffic you have and where it’s coming from.
Sometimes what looks like a conversion problem is really a discoverability problem.
After all, a website can’t convert visitors it doesn’t have.
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Very often, it’s because it isn’t being seen enough.
A website can’t convert visitors it doesn’t have. And many businesses spend years tweaking their design or copy without realising that the bigger issue is that their site isn’t being shown to people in search or in AI tools.
Once you understand how much traffic you’re getting, what you’re being found for and whether people are clicking through, you can tell whether you have a discoverability problem, a conversion problem, or a bit of both – and fix the right thing, rather than investing time and money on things that aren’t an issue.
